Frequently Asked Questions
Below is some helpful information so you'll know what to expect from your visit. We encourage you to share your email address with us to ensure that you receive our welcome emails with the digital program book, parking information, and other important alerts before each performance.| Ticket Office Contact |
| Individual tickets for Charlotte Symphony concerts and programs can be purchased through either our Patron Services Department or the Blumenthal Arts Box Office. Subscriptions for Charlotte Symphony performances may only be purchased through our Patron Services Department. CSO Patron Services First Citizens Bank Plaza | 128 S. Tryon Street, Suite 350, Charlotte, NC 28202 704-972-2000 | ticketoffice@charlottesymphony.org Box Office Hours: Tues-Thurs | 9 am-5 pm Phone Hours: Mon & Fri | 9 am-5 pm | +2 hours prior to concert Blumenthal Arts Box Office 130 N. Tryon Street, Charlotte, NC 28202 704-372-1000 Box Office Hours: Tues-Sat | 12 pm-6 pm | +2 hours prior to concert Call Center Hours: Mon-Sat | 10 am-6 pm |
| Accessibility |
| We strive to create a concert environment that is welcoming to all. If you are unable to find the information you need here, please contact us before your visit by phone at 704-972-2000 or by emailing Patron Services. Please note that the information here is specific to Blumenthal Arts venues. Please contact us for additional details regarding off-site events hosted by the CSO. Learn More |
| Discount Programs |
| The Charlotte Symphony is proud to offer the following discounted ticket programs for our community: Group tickets (10+), Music for All, student rush, educator, active military & veteran, and more. View All |
| E-Tickets |
| The Charlotte Symphony uses Contactless Mobile Tickets (e-tickets). E-tickets are sent via email from tickets@carolinatix.org one (1) week prior to the performance date, or immediately if purchased the week of the performance, with the subject line: "Confirmation of Order Number." Attached to the email will be a PDF of the tickets that can either be shown the ushers on a mobile device or printed out and brought to the theater. If you're having trouble accessing or finding your tickets, please contact Patron Services at 704-972-2000 or ticketoffice@charlottesymphony.org. |
| Food & Drink |
| Full bar, beverages, and snacks are available for your enjoyment both pre-concert and during intermission at Blumenthal Arts venues. Outside food and beverages are not permitted. |
| Lost & Found |
| If you lost an item during an event, please call 704-379-1219 for assistance. Blumenthal Performing Arts Center and the Charlotte Symphony are not responsible for lost items. Found items are held for 30 days. |
| Parking & Transit |
| Our patrons receive a preferred parking rate in Blumenthal Arts designated garages. Learn More |
| Photo & Video Policy |
| Patrons are encouraged to take and share photographs and video before and after the concert, as well as during intermission and applause. Cell phone photography is permitted without flash during the performance. Video is not permitted. Before the concert begins, please turn your cell phone and any other electronic devices to silent mode and only use them to refer to the digital program book. As light from the phones can be distracting to performers and other audience members, please keep your phone as dim as possible. |
| Ticket Donation Requests |
| The Charlotte Symphony is pleased to support our community through donation of concert tickets to qualified 501(c)(3) organizations once per concert season (September through May). Learn more |
| Ticket Policy |
| Refund Policy All ticket sales from the Charlotte Symphony are final. No refunds will be issued unless a performance does not take place. Ticket Exchange Charlotte Symphony subscribers enjoy flexible ticket exchange privileges all season long. To check eligibility, click here for guidelines. Individual Ticket purchasers may exchange tickets into another performance, but will be asked to pay the difference should the price of the replacement performance exceed the original ticket price. Some restrictions apply, like Special Events or select Movie Series performances. Ticket Donations Patrons may donate tickets for concerts back to the CSO up to 24 hours prior to the performance. Ticket donations are tax-deductible to the extent allowed by current tax law, and you will receive a donation receipt for your records. Expired Tickets All unused tickets that are not exchanged 24 hours in advance or donated by the performance start time are considered expired. Expired concert tickets are not eligible for exchange or refund. |
| Venue Information |
| As a resident company of Blumenthal Performing Arts, the Charlotte Symphony performs at both Belk Theater, Knight Theater, and Ovens Auditorium. Learn More |
| Weather Policy |
| The Charlotte Symphony cancels performances only in the event of severe weather. If a concert is canceled due to severe weather, ticketholders will receive notification at the email address used to purchase tickets. This email will include information about performance refunds. Updates will also be posted on the Charlotte Symphony website. If a performance is not canceled but you feel unsafe traveling to the performance, you may exchange into a future performance in the same season. Follow the Charlotte Symphony on Facebook or X (@CLTsymphony) for updates. |
Other Frequently Asked Questions
| Can I bring the kids? |
| We welcome young children to our one-hour Family Series concerts, designed for children 4 to 9 years of age. Babes in arms (under 2 years of age) attending on a parent or guardian's lap are admitted free of charge for Family Series concerts. We welcome young children to our Summer Pops concerts at Symphony Park at SouthPark. Children, approximately 6 and over, are welcome at all other longer-format Pops, Movie*, Classical, & Special Event performances with a purchased ticket. *Please check movie ratings on the event page to determine if it will be appropriate for your child. |
| When should I arrive? |
| We suggest you arrive 20 to 30 minutes before the concert begins to purchase refreshments, find your seat, read the program, and watch the musicians as they take the stage to warm up. Classical series performances often include a Pre-Concert Talk that begins 1 hour prior to the performance (view the schedule here) and Family series performances include pre-concert activities that begin 1 hour prior to the performance. Late Seating Ticketholders who come late will not be seated in the hall until after the conclusion of the first work on the program or as determined by the Symphony that evening. Concertgoers who must leave the hall before or during a selection will not be reseated until after that piece has concluded, or at the next natural break in the performance. |
| How long are concerts? |
| Classical, Pops, and Movie series concerts are 2 hours in length and include a 20-minute intermission unless otherwise stated. Family series performances are 1 hour in length and do not include an intermission. Special Events are often 1-2 hours in length and may or may not include an intermission. See specific event pages for more information. On Tap concerts are about 1.5 hours in length and include a 20-minute intermission. |
| What should I wear? |
| Whatever makes you feel comfortable! Some like to dress up for evening concerts, while others prefer to wear jeans and t-shirts. For the most part, Pops and Family series concerts trend more casual, while Classical Series concerts trend toward business attire. |
| When do I clap? |
| You'll notice that audience members applaud at three moments at the beginning of the concert: 1) To welcome the concertmaster (violinist who sits in the first chair of the first row). 2) To welcome the conductor for the evening, which occurs after the orchestra finishes tuning. 3) If we have a soloist/s, to welcome them as well. For Classical series concerts, holding applause between movements (a brief pause in the music) is considered respectful of the performers' concentration and encourages musical continuity. If you're unfamiliar with the work, you'll know it's time for applause when the conductor puts their arms down and turns to the audience. |
