Frequently Asked Questions

The concert hall buzzes with energy as the audience files in for the performance. The concertmaster takes the stage, acknowledging applause as he leads the musicians in the unmistakable sounds of the orchestra tuning to a unison A. The lights dim, the conductor takes the podium, and with the rise of a baton, the moving sounds start your Charlotte Symphony experience.

Below is some helpful information so you'll know what to expect from your visit.
   
We encourage you to share your email address with us, to ensure that you receive our welcome emails with the digital program book, helpful information about what to expect, and other important alerts, several days before each performance.

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Patron Services (Ticket Office)

Individual tickets for Charlotte Symphony concerts and programs can be purchased through either our Patron Services Department or the Blumenthal Performing Arts Box Office. Subscriptions for Charlotte Symphony performances may only be purchased through our Patron Services Department. Charlotte Symphony Patron Services Department First Citizens Bank Plaza | 128 S Tryon Street, Ste. 350, Charlotte, NC 28202 704.972.2000 | ticketoffice@charlottesymphony.org Mon-Fri | 9 am-5 pm Blumenthal Performing Arts Center Box Office 130 N Tryon St, Charlotte, NC 28202 704.372.1000  Mon-Sat, 10 am-6 pm | On performance days, each theater's box office will open two (2) hours prior to scheduled curtain time.

 

Accessibility

Accessible seating for patrons using wheelchairs and walkers is available in all areas of Blumenthal Performing Arts theaters. We strongly suggest consulting with Patron Services (704.972.2000) to determine your best and most accessible seating options. Trained service animals that perform life functions for individuals with disabilities are permitted. Emotional Support or Comfort animals are not permitted. See accessibility services per theater here.

 

Cell Phone Usage

Patrons are encouraged to take and share photographs and video before and after the concert, as well as during intermission and applause. Cell phone photography is permitted without flash during the performance. Video is not permitted. Before the concert begins, please turn your cell phone and any other electronic devices to silent mode and only use them to refer to the digital program book. As light from the phones can be distracting to performers and other audience members, please keep your phone as dim as possible.

 

Children

We welcome young children to our one-hour Family Series concerts, designed for children 4 to 9 years of age. Babes in arms (fewer than 2 years of age) may sit with their parents, and are admitted free of charge for Family Series concerts. We welcome young children to our Summer Pops concerts at Symphony Park at SouthPark. Children, approximately 6 and over, are welcome at all other longer-format Pops, Classical, & Special Event performances with a purchased ticket.

 

Group Rates

Ticket discounts are available for groups of 10 or more for most concerts. Please click here to submit an information request form.

 

Health Statement: COVID-19

Since the start of the pandemic, the Charlotte Symphony has worked with medical experts -- in coordination with recommendations from the CDC -- to create a safe environment for all. Our guidelines for the 2022-23 season are as follows: Proof of vaccination or negative COVID test are not required to attend CSO performances. Masks are encouraged at indoor venues, but are not required at this time. These policies are subject to change as the COVID-19 pandemic evolves. Please check our Health and Safety page for the latest information.

 

In Case of Emergency

Please proceed to the closest door marked with a lighted exit sign. Blumenthal ushers on duty will direct you to the closest and safest building exits. It is imperative that you listen to and comply with announced instructions.

 

Inclement Weather Policy

The Charlotte Symphony cancels performances only in the event of severe weather. If a concert is canceled due to severe weather, ticketholders will receive notification at the email address used to purchase tickets. This email will include information about performance refunds. Updates will also be posted on the Charlotte Symphony website. If a performance is not canceled but you feel unsafe traveling to the performance, you may exchange into a future performance in the same season. Follow the Charlotte Symphony on Facebook or Twitter (@CLTsymphony) for updates.

 

Lost & Found

If you lost an item during an event, please call 704-379-1219 for assistance. Blumenthal Performing Arts Center and the Charlotte Symphony are not responsible for lost items. Found items are held for 30 days.

 

Parking

Our patrons receive a preferred parking rate in Blumenthal Performing Arts Center's designated garages. This rate is valid after 5 p.m. on weekdays. There is no time restriction for the weekend.  Belk Theater The special preferred parking rate of $10 is available in the Bank of America Center Parking Garage. Purchase your $10 exit pass (credit card only) prior to the concert either online or from the designated parking stations (kiosks labelled "P" or "Parking") located on each level of the Belk Theater lobby. Use the ticket you receive when exiting your designated garage for the Belk Theater. Knight Theater The special preferred parking rate is available in the Levine Center for the Arts Parking Garage, located at 550 S. Tryon Street with an entrance on E Brooklyn Village Avenue. The payment of $5 is accepted via CASH ONLY at the entrance to the garage. Note: A special preferred parking rate is NOT available for the Green Public Parking Garage.

 

Refreshments

Full bar, beverages, and snacks are available for your enjoyment both pre-concert and during intermission at Blumenthal theaters. Outside food and beverages are not permitted.

 

Student Tickets

Students InTune Looking for discount student tickets? Join Students InTune! This FREE membership program offers students $10 tickets and access to the best available seats for all CSO Classical and Pops Series performances. Students InTune member tickets may be purchased any time beginning two (2) hours prior to the concert after you register for a membership. Student Rush We offer a $15 student rate for select Classical and Pops concerts. When available, student tickets may be purchased at the venue box office up to 2 hours prior to the concert. Students are required to show a valid ID and may only purchase one ticket.

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Ticket Exchange and Refund Policy

Refund Policy All ticket sales from the Charlotte Symphony are final. No refunds will be issued unless a performance does not take place.  Ticket Exchange  Charlotte Symphony subscribers enjoy flexible ticket exchange privileges all season long. To check eligibility, click here for guidelines. Individual Ticket purchasers may exchange tickets into another performance, but will be asked to pay the difference should the price of the replacement performance exceed the original ticket price. Some restrictions apply, like Special Events or select Movie Series performances. Ticket Donations Patrons may donate tickets for concerts back to the CSO up to 24 hours prior to the performance. Ticket donations are tax-deductible to the extent allowed by current tax law, and you will receive a donation receipt for your records.  Expired Tickets*  All unused tickets that are not exchanged 24 hours in advance or donated by the performance start time are considered expired. Expired concert tickets are not eligible for exchange or refund.