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Thank you for purchasing tickets to CSO's Fall 2020 season! We are happy to help with your exchange request. Please read the guidelines below.


If you have any questions, Patron Services can be reached by phone (704.972.2000) and email (ticketoffice@charlottesymphony.org). Please note that all CSO staff members, including Patron Services, are currently working remotely. Ticket exchange requests for spring 20/21 season will be available at a later date.

General Guidelines:

  • Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change. Any exchange requests made day-of will be processed as a ticket donation.
  • Exchange requests must be for performances within the 20/21 fall season.
  • Exchanges are subject to availability.
  • Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative.
  • On Tap Live @ NoDa Brewing Co. & CSO On Demand

      • Exchanged into another On Tap or On Demand concert, streaming or in-person.
      • Additional charges will apply if upgrading.
 
  • Classical, Pops, & Family Series Subscribers

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
 
  • Movie Series Subscribers

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
      • Exchanging for additional tickets within the Movie Series is prohibited
 
  • Create Your Own Subscribers (all customized packages)

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). $10 exchange fee applies. Additional charges will apply if upgrading.
      • Super Sale and 3 for $99 are ineligible for exchange. All sales are final.

Concert Exchange Exclusion List*:

  • A Concert for Charlotte (Oct. 24)
  • Cirque de Noël (Dec. 29)
  • New Year's Eve with Melinda Doolittle (Dec. 31)
  • Beethoven Meets '90s Vibe (4/16)
  • Hotel California: A Salute to the Eagles (6/18)
*List subject to change at any time.

2020/21 Subscriber Exchange Requests

* Indicates required field

Subscriber information

Name: *
Address: *
Phone: *
Email: *
Delivery Preference *

Concert Exchange 1

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 2

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 3

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 4

Original concert name:
# tickets:
New concert:
Date:
Please include any special seating requests or further notes here: