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Thank you for purchasing tickets to CSO's Reimagined 20/21 season! We are happy to help with your exchange request. Please read the guidelines below.

If you have any questions, Patron Services can be reached by phone (704.972.2000) and email (ticketoffice@charlottesymphony.org). Please note that all CSO staff members, including Patron Services, are currently working remotely. Ticket exchange requests for spring 20/21 season will be available at a later date.

General Guidelines:

  • Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change. Any exchange requests made day-of will be processed as a ticket donation.
  • Exchange requests must be for performances within the 20/21 fall season.
  • Exchanges are subject to availability.
  • Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative.
  • On Tap Live @ NoDa Brewing Co. & CSO On Demand

      • Exchanged into another On Tap or On Demand concert, streaming or in-person.
      • Additional charges will apply if upgrading.
 
  • Classical, Pops, & Family Series Subscribers

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
 
  • Movie Series Subscribers

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
      • Exchanging for additional tickets within the Movie Series is prohibited
 
  • Create Your Own Subscribers (all customized packages)

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). $10 exchange fee applies. Additional charges will apply if upgrading.
      • Super Sale and 3 for $99 are ineligible for exchange. All sales are final.

Concert Exchange Exclusion List*:

  • Beethoven Meets '90s Vibe (4/16)
  • Hotel California: A Salute to the Eagles (6/18)
*List subject to change at any time.

2020/21 Subscriber Exchange Requests

* Indicates required field

Subscriber information

Name: *
Address: *
Phone: *
Email: *
Delivery Preference *

Concert Exchange 1

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 2

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 3

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 4

Original concert name:
# tickets:
New concert:
Date:
Please include any special seating requests or further notes here: