Subscription Exchanges
Tickets can be exchanged up until 24 hours prior to the start of the concert. We regret that we are unable to exchange tickets from past-dated concerts. There are no exceptions.
How to Submit Your Request:
- Complete the online request form
- Print, complete, and mail this form to: CSO Patron Services, 128 S. Tryon St. Suite 350, Charlotte, NC 28202
- Call our Automated Subscriber Exchange Service at 704.644.0867
Concert Exchange Exclusion List:
All On Tap performances
Gil Shaham Plays Tchaikovsky (Sep 18, 2025)
Beethoven 360 (Nov 7-8, 2025)
Majestic Brass & Organ (Nov 30, 2025)
Festival of Lights (Dec 18, 2025)
Cirque de Noël (Dec 19-21, 2025)
*List subject to change at any time and without notice
Gil Shaham Plays Tchaikovsky (Sep 18, 2025)
Beethoven 360 (Nov 7-8, 2025)
Majestic Brass & Organ (Nov 30, 2025)
Festival of Lights (Dec 18, 2025)
Cirque de Noël (Dec 19-21, 2025)
*List subject to change at any time and without notice
General Guidelines
- Exchanges are processed on a first-come, first-served basis in chronological order of the affected performance(s). Exchanges must be requested until 24 hours prior to the start of the original ticket.
- Exchanges are subject to availability and not available for all performances. See the list of concert exceptions above.
- Seats and seating sections cannot be guaranteed
- Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative. Additional charges will apply if upgrading seats.
- Exchange requests must be for performances within the 2025-26 season and cannot be applied to future seasons
- There are a maximum three (3) exchanges per season
Series Guidelines
| Classical & Pops Series |
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| Movie Series |
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| Family Series |
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| Create Your Own & Curated Series |
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If you have any questions, Patron Services can be reached by phone (704.972.2000 ext.0) or email (ticketoffice@charlottesymphony.org).
The CSO Office is available for in-person visits Monday-Thursday, 10 am-5 pm.
The CSO Office is available for in-person visits Monday-Thursday, 10 am-5 pm.
Due to the high volume of preseason requests, you may not be able to immediately reach a live representative upon calling our main line. Using our online, mail, and automated service will expedite your request.
