
Thank you for purchasing tickets to CSO's Reimagined 20/21 season! We are happy to help with your exchange request. Please read the guidelines below.
If you have any questions, Patron Services can be reached by phone (704.972.2000) and email (ticketoffice@charlottesymphony.org). Please note that all CSO staff members, including Patron Services, are currently working remotely. Ticket exchange requests for spring 20/21 season will be available at a later date.
General Guidelines:
- Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change. Any exchange requests made day-of will be processed as a ticket donation.
- Exchange requests must be for performances within the 20/21 fall season.
- Exchanges are subject to availability.
- Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative.
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Concert Exchange Exclusion List*:
- Beethoven Meets '90s Vibe (4/16)
- Hotel California: A Salute to the Eagles (6/18)