Welcome to the 2021-22 Season!
Please carefully read the guidelines, including the Concert Exchange Exclusion List, before submitting your exchange request using the form below.
If you have any questions, Patron Services can be reached by phone (704.972.2000) and email (
ticketoffice@charlottesymphony.org). Please note that all CSO staff members, including Patron Services, are currently working remotely.
Concert exchanges for the 2022-23 Season will begin on August 1. Please email or call Patron Services on or after this date for any necessary changes to your upcoming subscription and we will do our best to accommodate the requests.
General Guidelines:
- Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change. Any exchange requests made day-of will be processed as a ticket donation.
- Exchange requests must be for performances within the 2021-22 season.
- Exchanges are subject to availability.
- Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative.
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Classical and Pops Series Subscribers
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
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Movie Series Subscribers
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
- Exchanging for additional tickets within the Movie Series is prohibited
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Family Series Subscribers
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- Exchange for additional tickets within series
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Exchange fee will apply.
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Create Your Own Series (all customized packages)
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). $10 exchange fee applies. Additional charges will apply if upgrading.
- Super Sale and 3 for $99 are ineligible for exchange. All sales are final.
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Concert Exchange Exclusion List*:
*List subject to change at any time.
- Community Concerts (On Tap, Off the Rails, etc.)
- Sounds of Joy (May 4)
- Jurassic Park in Concert (June 25)
SHOP
