Thank you for your interest in exchanging subscription concert tickets. We are unable to fulfill concert ticket exchange requests at this time. Please check back this August when our Ticket Exchange Request application will open for the 21/22 season.
If you have any questions, Patron Services can be reached by phone (704.972.2000) and email (
ticketoffice@charlottesymphony.org). Please note that all CSO staff members, including Patron Services, are currently working remotely.
General Guidelines:
- Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change. Any exchange requests made day-of will be processed as a ticket donation.
- Exchange requests must be for performances within the 21/22 season.
- Exchanges are subject to availability.
- Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative.
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Classical, Pops, & Family Series Subscribers
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
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Movie Series Subscribers
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
- Exchanging for additional tickets within the Movie Series is prohibited
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Create Your Own Subscribers (all customized packages)
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). $10 exchange fee applies. Additional charges will apply if upgrading.
- Super Sale and 3 for $99 are ineligible for exchange. All sales are final.
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Concert Exchange Exclusion List*:
*List subject to change at any time.
