Welcome to the 2021-22 Season! Please carefully read the guidelines, including the Concert Exchange Exclusion List, before submitting your exchange request using the form below.
If you have any questions, Patron Services can be reached by phone (704.972.2000) and email (
ticketoffice@charlottesymphony.org). Please note that all CSO staff members, including Patron Services, are currently working remotely.
General Guidelines:
- Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change. Any exchange requests made day-of will be processed as a ticket donation.
- Exchange requests must be for performances within the 21/22 season.
- Exchanges are subject to availability.
- Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative.
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Classical and Pops Series Subscribers
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
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Movie Series Subscribers
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
- Exchanging for additional tickets within the Movie Series is prohibited
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Family Series Subscribers
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- Exchange for additional tickets within series
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Exchange fee will apply.
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Create Your Own Series (all customized packages)
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- Exchange into another day/evening of the same concert.
- Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). $10 exchange fee applies. Additional charges will apply if upgrading.
- Super Sale and 3 for $99 are ineligible for exchange. All sales are final.
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Concert Exchange Exclusion List*:
*List subject to change at any time.
- Community Concerts (On Tap, Off the Rails, etc.)
- The Nightmare Before Christmas in Concert (Oct. 22 & 23)
- Home Alone in Concert (Nov. 26 & 27)
- A Very Thorgy Christmas (Dec. 22)
- Cirque de Noël (Dec. 29 & 30)
- New Year's Eve (Dec. 31)
- The Music of the Eagles (March 5)
- Star Wars: The Empire Strikes Back in Concert (March 18 & 19)
- Jurassic Park in Concert (June 24 & 25)
