Subscription Exchanges

Please use one of the three submission methods below to request an exchange on or after this date and we will do our best to accommodate the request(s) based on the guidelines outlined below.

Please carefully read the guidelines, including the Concert Exchange Exclusion List, before submitting your exchange request.

If you have any questions, Patron Services can be reached* at ticketoffice@charlottesymphony.org or 704-972-2000.

*Patron Services are currently working hybrid schedules and may not be in the office.

General Guidelines

Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change. Any exchange requests made day-of will be processed as a ticket donation.
Exchanges are subject to availability. Seats and seating sections cannot be guaranteed.
Exchanges may also involve a price difference. If additional payment is due, you will be contacted by a CSO Patron Services representative.
Exchange requests must be for performances within the 2024-25 season.

Series Guidelines

Concert Exchange Exclusion List

On Tap performances
Become Ocean (Feb. 28-Mar. 1)
Rachmaninoff's Piano Concerto No. 2 (March 7-8, 2025)
How to Train Your Dragon in Concert (March 14-15, 2025)
Pirates of the Caribbean in Concert (June 6-7, 2025)
Summer Pops concerts

*List subject to change at any time.

How to Submit Your Request:

Online using the form below
By Phone. Call our Automated Subscriber Exchange Service* at 704-644-0867
By Mail. Fill out this form and mail it to: CSO Patron Services, 128 S. Tryon Street, Suite 350, Charlotte, NC 28202

2024-25 Subscriber Exchange Request Form

Please review the current list of Subscriber Exchange Guidelines above, including the Concert Exclusion list, before filling out the information below.

Note: Exchange requests must be made 24-hours in advance of the affected performances.

* Indicates required field

Subscriber information

Name: *

Address: *

Phone: *

Email: *

Please note: All tickets will be delivered via email until further notice.

CarolinaTix Customer Number:

Concert Exchange 1

Original concert name:

# tickets:

New concert:

Date:

Concert Exchange 2

Original concert name:

# tickets:

New concert:

Date:

Concert Exchange 3

Original concert name:

# tickets:

New concert:

Date:

Concert Exchange 4

Original concert name:

# tickets:

New concert:

Date:

Please include any special seating requests or further notes here:

Subscription Exchanges

General Guidelines

Series Guidelines

Concert Exchange Exclusion List

How to Submit Your Request:

2024-25 Subscriber Exchange Request Form

Subscriber information

Concert Exchange 1

Concert Exchange 2

Concert Exchange 3

Concert Exchange 4

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