Frequently Asked Questions
The concert hall buzzes with energy as the audience files in for the performance. The concertmaster takes the stage, acknowledging applause as he leads the musicians in the unmistakable sounds of the orchestra tuning to a unison A. The lights dim, the conductor takes the podium, and with the rise of a baton, the moving sounds start your Charlotte Symphony experience.
Below is some helpful information so you'll know what to expect from your visit.
We encourage you to share your email address with us, as we send a welcome email with helpful information about what to expect and important alerts, several days before each performance.
View the Summer Pops FAQ page here.
|Patron Services (Ticket Office)|
|Location: First Citizens Bank Plaza | 128 S. Tryon Street, Ste. 350, Charlotte, NC 28202
Contact: 704.972.2000 | firstname.lastname@example.org
Hours: Monday-Friday, 9 a.m.-5 p.m.
|As a resident company of Blumenthal Performing Arts, the Charlotte Symphony performs at both Belk Theater and Knight Theater.
Theater box offices open two hours prior to performances, and theaters open doors one-half hour before each concert. Arrive early and indulge in one of many uptown restaurants or bars prior to the performance. Full bar, beverages, and snacks also are available for your enjoyment both pre-concert and during intermission at Blumenthal theaters.
Belk Theater - 130 N. Tryon St., Charlotte, NC 28202
Knight Theater - 430 S. Tryon St., Charlotte, NC 28202
|Detailed parking information for Belk and Knight theaters can be found below.
To receive your parking rate, purchase a parking pass at the any Belk Theater concessions kiosk or parking information table, and use that ticket when exiting your designated garage.
Click here for map of directions and a parking guide.
|Accessible seating for patrons using wheelchairs and walkers is available in all areas of Blumenthal Performing Arts theaters. We strongly suggest to consult with our Ticket Services office to determine your best and most accessible seating options. To walk through your options, please contact us at 704.972.2000.
Trained service animals that perform life functions for individuals with disabilities are permitted. Emotional Support or Comfort animals are not permitted at Charlotte Symphony concerts.
|Ticket discounts are available for groups of 10 or more for most concerts. Please click here to submit an information request form.|
|We offer a $15 student rate for select Classical and Pops concerts. When available, student tickets may be purchased at the venue box office up to 2 hours prior to the concert. Students are required to show a valid ID and may only purchase one ticket. Availability of student rate will be communicated via our Facebook event page, as well as noted on our website concert page, on the Wednesday prior to the concert date.|
|Ticket Exchange Policy|
Single TicketsIndividually purchased tickets may be exchanged for a different performance for a fee of $15 per exchanged ticket. Exchanges must be processed 24 hours before the concert affected by the exchange.
Subscriber Flexible Ticket ExchangeWith the fast pace of today's life, the CSO understands that schedules are always changing. That's why we're happy to offer our subscribers flexible ticket exchange options.
Classical, Pops, and Family Series Subscribers
Create Your Own Series Subscribers
Subscribers may donate tickets they cannot use up until the date and time printed on the ticket and receive a receipt for this tax-deductible gift (to the extent allowed by current tax law).
Unused tickets that are not exchanged 24 hours in advance or donated by the performance start time are considered expired. Expired concert tickets are not eligible for exchange, donation or refund.
*Exchanges will be processed on a first-come, first-served basis and must be requested 24 hours before the concert affected by the exchange. Ticket exchanges are subject to availability, same seats/seating section cannot be guaranteed. Exchanges may involve a price difference that is due at the time of exchange.
|We welcome young children to our one-hour Family Series concerts, designed for children 4 to 9 years of age. Babes in arms (fewer than 2 years of age) may sit with their parents, and are admitted free of charge for Family Series concerts.
We welcome young children to our Summer Pops concerts at Symphony Park at SouthPark. Special children's pricing is available. Children, 2 years of age and younger are admitted free in the general admission lawn area.
Children, approximately 6 and over, are welcome at all other longer-format Pops, Classical, & Special Event performances with a purchased ticket.
|Cell Phone Usage|
|Please make sure that all devices are either silenced or turned off before the concert begins and prior to the second half of the concert. Cell phone photography is permitted without flash. Video is not permitted.
If you are in a profession that requires you to be on-call, you may leave your electronic device at coat check and ask an usher to alert you if necessary.
|Full bar, beverages, and snacks are available for your enjoyment both pre-concert and during intermission at Blumenthal theaters. Refreshments are allowed inside the hall unless otherwise noted. Outside food and beverages are not permitted.|
|In Case of Emergency|
|Please proceed to the closest door marked with a lighted Exit sign. Blumenthal ushers on duty will direct you to the closest and safest building exits. It is imperative that you listen to and comply with announed instructions.|
Other Frequently Asked Questions
|When should I arrive?|
|In most cases, performances begin at 7:30 p.m. We suggest you arrive 20 to 30 minutes before the concert starts in order to find your seat, read the program, and watch the musicians as they take the stage to warm up.
Ticketholders who come late will not be seated in the hall until after the conclusion of the first work on the program or as determined by the Symphony that evening. Concertgoers who must leave the hall before or during a selection will not be reseated until after that piece has concluded, at the next natural break in the performance.
|What should I wear?|
|Whatever makes you feel comfortable! Some like to dress up for evening concerts, while others prefer to wear jeans and t-shirts. For the most part, Pops and Family series concerts tend to trend more casual, while Classical series concerts trend toward business attire. Whatever you choose to wear, you definitely won't be the only one in that attire!|
|When do I clap?|
|You'll notice that audience members applaud for two reasons. First, to welcome the concertmaster (violinist who sits in the first chair of the first row). Get to know Calin Lupanu here. Applause is also used to welcome the conductor for the evening, after tuning. Soloists join the conductor, so you may applaud to welcome them as well. Applause is not necessary until the end of each piece of music. Longer works, like full symphonies, are composed of several movements, separated by a pause. The audience does not applaud between movements.|
|Are pets allowed?|
|Only trained service animals that perform life functions for individuals with disabilities are permitted.|
|Is smoking permitted?|
|Smoking is prohibited in Blumenthal Performing Arts theaters.|
|What exactly is a "symphony orchestra"?|
|As opposed to a chamber orchestra, a symphony orchestra is large enough to perform full symphonic works. An orchestra is made up of four sections: strings, woodwinds, brass, and percussion. Instruments found in each include the following:
Strings: violin, viola, cello, bass
Woodwinds: flute, clarinet, oboe, bassoon, English horn
Brass: trumpet, trombone, French horn, tuba
Percussion: timpani, harp, xylophone
|Are the musicians full-time?|
|Charlotte Symphony musicians are employed on a full-time basis and rehearse and perform during the regular season (September to May). Summer season includes performances at Symphony Park an elsewhere across our wider community|