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Thank you for subscribing to the 2019-20 season! We are happy to help with your exchange request. Please read the guidelines below.

NOTICE:
 Ticket exchanges can only be processed within the current 19/20 season. Ticket exchange requests for the 20/21 season will be available at a later date.

General Guidelines:

  • Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change. Any exchange requests made day-of will be processed as a ticket donation.
  • Exchange requests must be for performances within the same season as the concert you are exchanging from. Summer seasons are distinct.
  • Exchanges are subject to availability; although we will try to seat you in the section of your original tickets, this may not always be possible.
  • Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative.
  • Exchange requests made the week of a performance will be delivered by email or left at the venue box office for pick up the night of the concert.
  • Classical, Pops, & Family Series Subscribers

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
 
  • Movie Series Subscribers

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
      • Exchanging for additional tickets within the Movie Series is prohibited
 
  • Create Your Own Subscribers (all customized packages)

      • Exchange into another day/evening of the same concert.
      • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). $10 exchange fee applies. Additional charges will apply if upgrading.
      • Super Sale and 3 for $99 are ineligible for exchange. All sales are final.

Concert Exchange Exclusion List*:

*List subject to change at any time.

2019-20 Subscriber Exchange Requests

* Indicates required field

Subscriber information

Name: *
Address: *
Phone: *
Email: *
Delivery Preference *

Concert Exchange 1

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 2

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 3

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 4

Original concert name:
# tickets:
New concert:
Date:
Please include any special seating requests or further notes here:


You will receive an email confirmation once your exchange has been processed.