Thank you for subscribing to the 2019-20 season! We are happy to help with your exchange request. Please read the guidelines below.


General Guidelines:
  • Exchanges are processed on a first-come, first-served basis and must be requested 24 hours in advance of the concert affected by the change.
  • Any exchange requests made day-of will be processed as a ticket donation.
  • Exchanges are subject to availability; although we will try to seat you in the section of your original tickets, this may not always be possible.
  • Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative.
  • Exchange requests must be for performances within the same season as the concert you are exchanging from. Summer seasons are distinct.
  • Exchange requests made the week of a performance will be delivered by email or left at the venue box office for pick up the night of the concert.
Classical, Pops, and Family Series Subscribers:
  • Exchange into another day/evening of the same concert.
  • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
Movie Series Subscribers:
  • Exchange into another day/evening of the same concert.
  • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). Additional charges will apply if upgrading.
  • Exchanging for additional tickets within Movie Series is prohibited.
Create Your Own Subscribers (all customized packages):
  • Exchange into another day/evening of the same concert.
  • Exchange into another concert regardless of series excluding special events and select others (please see season exclusion list below). $10 exchange fee applies. Additional charges will apply if upgrading.
Concert Exchange Exclusion List (may be modified at any time)
  • Magic of Christmas and The Singing Christmas Tree | December 13-15
  • Cirque de Noel | Dec. 28, 2019
  • New Year's Eve Celebration | Dec. 31, 2019
  • Thorgy and the Thorchestra | Jan. 17-18, 2020
  • Star Wars: The Empire Strikes Back | March 13, 2020
  • Indiana Jones and the Raiders of the Lost Ark | June 26, 2020
You will receive an email confirmation once your exchange has been processed.

2019-20 Subscriber Exchange Requests

* Indicates required field

Subscriber information

Name: *
Address: *
Phone: *
Email: *
Delivery Preference *

Concert Exchange 1

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 2

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 3

Original concert name:
# tickets:
New concert:
Date:

Concert Exchange 4

Original concert name:
# tickets:
New concert:
Date:
Please include any special seating requests or further notes here: