Plan Your Visit

All ticket sales from the Charlotte Symphony are final. No refunds will be issued unless a performance does not take place. 

Charlotte Symphony subscribers enjoy flexible ticket exchange privileges all season long. To check eligibility, click here for guidelines.

Individual Ticket purchasers may exchange tickets into another performance, but will be asked to pay the difference should the price of the replacement performance exceed the original ticket price. Some restrictions apply, including Special Events and select Movie Series performances.

Patrons may donate tickets for concerts back to the CSO up to 24 hours prior to the performance. Ticket donations are tax-deductible to the extent allowed by current tax law, and you will receive a donation receipt for your records. 

All unused tickets that are not exchanged 24 hours in advance or donated by the performance start time are considered expired. Expired concert tickets are not eligible for exchange or refund.

The Charlotte Symphony cancels performances only in the event of severe weather. If a concert is cancelled due to severe weather, ticketholders will receive notification at the email address used to purchase tickets. This email will include information about ticket options. Updates will also be posted on the Charlotte Symphony website.

If a performance is not cancelled but you feel unsafe traveling to the performance, you may exchange into a future performance in the same season.

Follow the Charlotte Symphony on Instagram, Facebook, or X for updates.