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Whatever makes you feel comfortable! Some like to dress up for evening concerts, while others prefer to wear jeans and t-shirts. For the most part, Pops and Family series concerts trend more casual, while Classical Series concerts trend toward business attire.

We suggest you arrive 20 to 30 minutes before the concert begins to purchase refreshments, find your seat, read the program, and watch the musicians as they take the stage to warm up.

You'll notice that audience members applaud at three moments at the beginning of the concert: 1) To welcome the concertmaster (violinist who sits in the first chair of the first row). 2) To welcome the conductor to the stage, which occurs after the orchestra finishes tuning. 3) To welcome any soloists to the stage.

For Classical Series concerts, holding applause between movements (a brief pause in the music) is considered respectful of the performers' concentration and encourages musical continuity. If you're unfamiliar with the work, you'll know it's time for applause when the conductor puts their arms down and turns to the audience.

Ticketholders who come late will not be seated in the hall until after the conclusion of the first work on the program or as determined by the CSO that evening. Concertgoers who must leave the hall before or during a selection will not be reseated until after that piece has concluded, or at the next natural break in the performance.

If you lost an item during an event, please call 704.379.1219 for assistance. Blumenthal Performing Arts Center and the Charlotte Symphony are not responsible for lost items. Found items are held for 30 days.

All ticket sales from the Charlotte Symphony are final. No refunds will be issued unless a performance does not take place. 

Charlotte Symphony subscribers enjoy flexible ticket exchange privileges all season long. To check eligibility, click here for guidelines.

Individual Ticket purchasers may exchange tickets into another performance, but will be asked to pay the difference should the price of the replacement performance exceed the original ticket price. Some restrictions apply, including Special Events and select Movie Series performances.

Patrons may donate tickets for concerts back to the CSO up to 24 hours prior to the performance. Ticket donations are tax-deductible to the extent allowed by current tax law, and you will receive a donation receipt for your records. 

All unused tickets that are not exchanged 24 hours in advance or donated by the performance start time are considered expired. Expired concert tickets are not eligible for exchange or refund.

The Charlotte Symphony cancels performances only in the event of severe weather. If a concert is cancelled due to severe weather, ticketholders will receive notification at the email address used to purchase tickets. This email will include information about ticket options. Updates will also be posted on the Charlotte Symphony website.

If a performance is not cancelled but you feel unsafe traveling to the performance, you may exchange into a future performance in the same season.

Follow the Charlotte Symphony on Instagram, Facebook, or X for updates.