Subscription Exchanges

Please carefully read the guidelines, including the concert exchange exclusion list, before submitting your exchange request using the form below. 

Tickets can be exchanged up to 24 hours prior to the start of the concert. We regret that we are unable to exchange tickets from past-dated concerts. There are no exceptions.

How to Submit Your Request 

1. Fill out the online form
2. Call our automated subscriber exchange service at 704.644.0867

General Guidelines 

• Exchanges are processed on a first-come, first-served basis in chronological order of the affected performance(s). Exchanges must be requested 24 hours prior to the start of the original ticket.  
• Exchanges are subject to availability and not available for all performances. See the list of concert exclusions below.  
• Seats and seating sections cannot be guaranteed for new performances.  
• Exchanges may also involve a price difference; if additional payment is due, you will be contacted by a CSO Patron Services representative. Additional charges will apply if upgrading seats.  
• Exchange requests must be for performances within the 2026–27 season and cannot be applied to future seasons.  
• There is a maximum of three (3) exchanges per season.  

Concert Exchange Exclusion List* 

• All On Tap performances
• Bugs Bunny at the Symphony (Sep 25–26, 2026)
• Joshua Bell Plays Bruch (Nov 7, 2026)
• Bach 360 (Nov 13–14, 2026)
• Festival of Lights (Dec 10, 2026)
• Cirque de Noël (Dec 11–13, 2026)
• Mendelssohn 360 (Feb 12–13, 2027)

*List subject to change at any time and without notice.