Frequently Asked Questions
Before you head to Symphony Park for a Summer Pops performance, check out our most frequently asked questions regarding ticketing, parking, and more.| What are the ticket prices? |
| Ticket information for the 2023 season will be announced in Spring 2023. |
| What is the policy regarding inclement weather and ticket refunds? |
| The Charlotte Symphony performs rain or shine and we cancel only in the case of severe weather. If the concert is cancelled due to severe weather, ticketholders will be issued a rain voucher good for a future Symphony concert. All sales are final; no refunds. Follow the Charlotte Symphony on Facebook or Twitter (@CLTsymphony) for live weather updates from Symphony Park. |
| What are the differences in the seating options? |
| Seating options for the 2023 season will be announced in Spring 2023. |
| Are prices the same on the day of the show? |
| Ticket information for the 2023 season will be announced in Spring 2023. |
| Do I need a ticket for my child? |
| Ticket information for the 2023 season will be announced in Spring 2023. |
| What if I bought tickets and can no longer attend? |
| All Summer Pops ticket sales are final. Tickets are not eligible for exchange or refund. |
| Can I purchase tickets at the gate/day of show? |
| Ticket information for the 2023 season will be announced in Spring 2023. |
| Can I get in for free once ticket sales end? |
| No. All patrons must have a ticket. |
Know before you go
| What time do the gates open? |
| Gates open two hours before the performance. |
| Can I bring food and beverage into the park? |
| Yes, food and beverage (including beer and wine) are permitted. Glass containers are also allowed. |
| Are pets permitted in the park? |
| No. For the safety and comfort of others, pets are not permitted at the concerts. Only service animals are allowed. |
| How long are the concerts? |
| Summer Pops concerts are typically just under two hours, with no intermission. Pre-concert Prelude acts begin at 7 pm. Charlotte Symphony performances begin at 8:15 pm. |
| Where can I park? |
| Parking is available in the Southpark Mall parking lots. Those with mobility concerns may park in the Mall designated handicapped parking spaces with a handicapped sticker/tag on the vehicle. We recommend arriving early, as there are a limited number of handicapped parking spaces. There is a drop-off area close to the entrance gate. |
| Will I be able to reserve a seat or place a blanket in the park earlier in the day? |
| Ticket information for the 2023 season will be announced in Spring 2023. |
| What should I bring? |
| We recommend bringing either a picnic blanket or a low-back lawn chair. Many patrons bring food and drinks to enjoy for the evening. In the vicinity: Southpark Mall and Reid's Fine Foods close at 7 p.m. on Sundays. We also find that sunscreen and bug spray are helpful to pack in your bag. |
| What type of lawn chairs are allowed? |
| We recommend blankets or low-back chairs. Please be considerate of other patrons' sight lines as we cannot enforce in-park seating. |
| Are umbrellas allowed? Tents? |
| Umbrellas are allowed. However, once the program begins, all shade umbrellas will need to be taken down so as not to obstruct the view of other patrons. No tents are allowed. |
| Can I bring a grill to the concert? |
| No, grills are not permitted on the grounds. |
| Can I bring fireworks? |
| No. Fireworks, sparklers, or other flammable devices are not allowed at the park. |
| Are there public restrooms? |
| Yes, portable restroom facilities will be available in the upper parking lot. |
| Are accessible seating areas available? |
| Yes, accessible seating areas are available on the grounds. Any special seating needs should be communicated to CSO Patron Services in advance of the performance. If you have questions, please call 704-972-2000 Monday through Friday, between 9 am and 5 pm to speak with a Patron Services representative. |
| What do I do if I need assistance getting on the grounds? |
| Those with mobility concerns may park in Mall designated handicapped parking spaces with a handicapped sticker/tag on the vehicle. You'll want to arrive very early, as there are a limited number of handicapped parking spaces. There is a drop-off area close to the main ticket tent and entrance gates. |
At Symphony Park
| Is smoking/vaping permitted in the park? |
| No. Smoking and vaping are only permitted outside of the fence surrounding the park. |
| What if I lose something or leave something behind at the park? |
| Contact SouthPark Mall Guest Services at 704-295-0975 to inquire about lost items. |
Summer Pops at Symphony Park is presented by
SHOP
