Flexible Ticket Exchange

With the fast pace of today's life, we understand that schedules are always changing. We don't want you to miss a moment of the music you love! That's why we're happy to offer our subscribers flexible ticket exchange options. 

Classical, Pops, and Family Series Subscribers
Exchange into another performance regardless of concert series. Excludes special events and premium concerts like, such as Itzhak Perlman Plays Mendelssohn, New Year's Eve, and select others.

Create Your Own Subscribers
Exchange into another performance regardless of concert series. Excludes special events and premium concerts, such as Itzhak Perlman Plays Mendelssohn, New Year's Eve, and select others. $10 per ticket exchange fee.

*Exchange can only be made for another concert within the same season. Summer seasons are distinct.

How to Submit Your Request

  1. Online at charlottesymphony.org/exchangerequests/
  2. By Mail. Complete the form enclosed with your tickets and mail with tickets to be exchanged to: 128 S. Tryon Suite 350, Charlotte, NC 28202
  3. By Phone. Call our Subscriber Exchange Hotline 704.644.0867

Exchanges will be processed on a first-come, first-served basis and must be requested 24 hours before the concert affected by the exchange. Ticket exchanges are subject to availability, same seats/seating section cannot be guaranteed. Exchanges into a higher priced seating section or series may involve a price difference that is due at the time of exchange.